The scoreboard you're not keeping.

Revenue is last game's score. By the time it moves, the game is over.

Pro teams watch what comes before the score: the process, then the signals, then the scoreboard. They celebrate at the scoreboard, not before.

The team moves before the results do. The board sees the team turn before the P&L does.

The first team The Performance Chain ran this on found 21.6% of its value leaking. Two thirds of it came back in six months.

• Five numbers any exec team can keep: challenge then commit, hit rate, message lands, bad news fast, steady under pressure. Counted, not surveyed.
• The shift from “How do I think it's going?” to “What does the data say?”
• How to run the week: pick the slot, defend the slot, move the slot before you skip it.

Neil Tunnah.

Neil spent 15 years coaching professional rugby across Australia, Europe and the USA, at Knox Grammar, the Greater Sydney Rams, Jersey Reds and RFC Los Angeles. Seven players who came through his programmes went on to Test rugby for Australia, England, Wales and Canada.

He is the founder and CEO of The Performance Chain, which gives executive teams the weekly performance system professional sport runs on. Based in Adelaide. Works across Australia, the UK and North America.